My Business Creative

What should a trades business website do?

A trades business website has three jobs, in order: be found by the person searching for the work in your area, be trusted by them within the first screen, and be rung, with the number one tap away and someone answering. Everything else on the site either serves one of those three or is decoration. Most trades sites fail the second: the work is good, and the site looks like every competitor's.

Answered by Levi Penno · Updated 2 November 2026

Be found

The work you want, in the words customers use, in the page titles and headings, one page per kind of work, with the area named where it reads naturally. Your Google Business Profile complete and matching the site word for word, because for a trade the map result is often the only one that matters. Fast on a phone, since that is where the search happens.

Be trusted

Real photographs of your people and your work, not stock. Reviews from Google, recent, with first names, linked to the source. The jobs you are known for, with what was done and what it came to. And a position the first screen states plainly: who you are for, what you are best at, why the right customer should choose you over the next name. That last one is what separates the business that gets price-shopped from the one that gets rung.

Be rung

The number on every screen, one tap on a phone, and answered. A short form for the ones who will not ring, with a reply inside the working day. A missed call is the enquiry that rang the next name on the list; a site that brings the call in and then lets it ring out has done two jobs of three.

The example: Horizon Landscape

Horizon Landscape is one of Levi's own businesses. It was positioned as New Zealand's benchmark for landscape construction and care, with a brand standard, a commercial-grade website and the reviews to back it, built to win builders, developers and commercial sites. Three months into the strategy it took $450,000 in organic leads in a single month (Levi's own figure, from Horizon's records, September 2026). The site did its three jobs; the position did the rest.

What My Business Creative does about it

The Foundation Build decides the position first, then builds the brand, the website and the photography that carry it, and measures the result after launch. My Business Works puts the operating system behind it, so the enquiry the site brings in is booked, quoted and followed up without you. The call is twenty minutes, with no pitch.

The Foundation Build

Start with the call.

Twenty minutes, no pitch: an honest read on where your business stands and what it is costing you. If we are not a fit, we will say so.